Comments on: Terrible (and Not) Retail Experiences http://www.whiteeyebrows.com/why-retail-will-lose/ the universe is shrinking Sun, 15 Jan 2012 11:43:24 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Emily http://www.whiteeyebrows.com/why-retail-will-lose/comment-page-1/#comment-499 Emily Wed, 02 Apr 2008 03:00:37 +0000 http://www.whiteeyebrows.com/?p=74#comment-499 So this morning, I decided I couldn't possibly wait ONE SECOND LONGER to buy the complete series of The West Wing. I got on Amazon and found they were selling it for $182 (as opposed to its list price of $299). Woohoo, right? Only I wanted it NOW, not in a week. So I surfed a little more and found out that Borders.com was also selling it for $182, so I hoofed it down to Borders. Yeah. Same schpiel there. I (more politely than you, I might point out) consulted with the info guy, the info guy's buddy who wandered over, and the info guy's manager, only to hear: DUDE IN SUIT: I'm sorry; we can't match an online price. That price doesn't include shipping. ME: But it's a hundred dollar difference. That can't be just shipping. DUDE IN SUIT: I'm sorry. We can't match an online price. ME: Even though it's your own company's website? DUDE IN SUIT: I'm sorry. We can't match an online price. ME: Okay. I guess I'll buy it online. Thanks. DUDE IN SUIT: [silence] I think you're right, Sam. The Internet is going to take over the world. So this morning, I decided I couldn’t possibly wait ONE SECOND LONGER to buy the complete series of The West Wing. I got on Amazon and found they were selling it for $182 (as opposed to its list price of $299). Woohoo, right? Only I wanted it NOW, not in a week. So I surfed a little more and found out that Borders.com was also selling it for $182, so I hoofed it down to Borders.

Yeah. Same schpiel there. I (more politely than you, I might point out) consulted with the info guy, the info guy’s buddy who wandered over, and the info guy’s manager, only to hear:

DUDE IN SUIT: I’m sorry; we can’t match an online price. That price doesn’t include shipping.

ME: But it’s a hundred dollar difference. That can’t be just shipping.

DUDE IN SUIT: I’m sorry. We can’t match an online price.

ME: Even though it’s your own company’s website?

DUDE IN SUIT: I’m sorry. We can’t match an online price.

ME: Okay. I guess I’ll buy it online. Thanks.

DUDE IN SUIT: [silence]

I think you’re right, Sam. The Internet is going to take over the world.

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